InTone™ enhances your call center with the power of true insight into the authentic emotions of your customers in every single call. And that’s just the beginning….
The InTone™ system is easily installed and configured to meet your needs. Its friendly user interfaces are readily understood by operators & managers of different levels.
Real-time call supervision? No problem. Just looking for post-call analysis? We do that too.
Enhance your operators’ engagement skills by easily reflecting the true emotions of their clients during service calls or sales efforts. Keep an open eye on your agents performance and track stress & fatigue to ensure employee well-being and call center’s health.
Extend your supervision capabilities and reduce reaction time. Enable immediate assistance to clients and operators in need. Set service KPIs & targets based on quantifiable and automated data.
Like your business, InTone™ is CSAT-centric. Ensure customers’ needs are properly understood and expertly addressed. Identify repeating customers’ complaints and reduce your call centers’ workload.
Your screen real estate is precious, that's why InTone™ delivers its invaluable insights in a small floating window - and can even run in the background.
The operator's interfaces enable intuitive in-call understanding of the client's true emotional responses, interests and satisfaction level, as well as realtime warning signs in InTone's risk assessment editions.
Start and end calls analysis seamlessly. Call priority scores are automatically analyzed and sent to the managers' dashboards while simultaneously being recorded and stored for later review.
InTone™ enhances managers' supervision abilities both in real time and by a rich set of offline tools and focused performance data. this combination of call escalation monitoring, access to emotional insights of ongoing calls and in-depth drill down into recorded calls for reporting and training purposes helps managers excel at their tasks.
InTone uses a series of advanced algorithms to capture both operators' & customers' true emotions as well as their engagement styles.
InTone™ is GDPR compliant & protects personal data from end to end. Data is stored encrypted and all processing and storage is done on-premise.
Have more questions? Need a quote or information about our other products or partners in your region? Great! Our team is always happy to help.
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