Standard Edition | Plus Edition | Pro Edition | Risk Edition | Risk Assessment Suite | ||
|---|---|---|---|---|---|---|
Features – Agent | ||||||
Real-Time emotion detection | ||||||
Call recording with full encryption | ||||||
Full agent-side emotion indicators display | ||||||
Interruption-free mode for agents* | ||||||
Agent’s call outcome feedback (optional) | ||||||
Personality type indication | ||||||
Automatic call priority analysis and triggers | ||||||
In-call risk detection and live insights | ||||||
Call script option | ||||||
Features – Manager side | ||||||
Risk-centric reports for scripted calls | ||||||
In-depth manager reports and dashboards | ||||||
Real-Time monitoring of all ongoing calls | ||||||
Post-processing & batch analysis of calls | ||||||
Teams-enabled architecture and performance analysis | ||||||
Real-Time monitoring of agent’s in-call emotions | ||||||
Real-Time monitoring of customer in-call emotions | ||||||
Export daily reports snapshots | ||||||
Real-time truth assessment on agent’s display | ||||||
AI powered insights | ||||||
Risk summary report and call recording player | ||||||
Emotion QA report and call recording player | ||||||
Full risk logging and reports | ||||||
For the first time, InTone offers a complete package to understand and control your call center, from the emotional side. You can test InTone today.
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Nemesysco Ltd.
1 Ha’ofe St., POB 5059
Kadima Industrial Park, Kadima, Israel Postal Code: 6092000
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